Every Soft Water print is produced to order. Because of that, please review your order carefully before checkout — but if something goes wrong, here is how we make it right.
Damaged or defective prints
If your print arrives damaged or with a printing defect, contact us within 14 days of delivery with photos of the print and packaging. We will send a replacement at no cost to you.
Returns
Undamaged prints may be returned within 14 days of delivery for a refund of the purchase price, minus original shipping. Prints must be returned in their original tube, unmounted and unframed. Return shipping is the responsibility of the buyer.
Workshops
Workshop bookings may be rescheduled free of charge up to 7 days before the session date, and are fully refundable up to 14 days before. Within 7 days, bookings may be transferred to another person or rescheduled once. Weather cancellations initiated by us are always rescheduled or refunded in full.
How to reach us
Use the contact form and include your order number. We respond within one to two business days.